You must notify Primaware of the return within 7 days of purchasing the goods.
We will only process a return and a refund if you notify us at info@primaware.co.za. Primaware will then ask you to take photos of the damaged good and send it to us.
You are liable for returning the item at your cost if the item is returned due to you simply not wanting the item, if the item is faulty/broken Primaware will be liable for that cost.
The goods should at no circumstances be send back to the manufacturer.
Replacements, refunds, or credits will only be affected once the goods in question have been returned to our warehouse and inspected.
A 15% Handling/Transaction Fee will be deducted from refunds where orders were cancelled due to Change of Heart (Not Wanting the Products Anymore)
If you received the goods damaged or defective, we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
We will not refund if there is any evidence that the product has been used.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item/items over R450, you should consider using a tractable shipping service or purchasing shipping insurance. Primaware does not guarantee that we will receive your returned item.
When a refund is granted due to you not wanting the good, the refund will exclude the initial delivery fee and a 15% handling fee will be deducted from the refund.
Exclusions: We cannot accept the following items for returns
For products which comprise food stuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer.
Where the products are personalised or made to the customer’s specifications.
Where the products are perishable or will expire rapidly.
Where wrong clothing have been ordered – unless otherwise specified on the daily email.
Where the products by reason of their nature cannot be returned.
If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken.
For the sale of reading material in whatever form.
The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewellery, underwear, event & party supplies, DIY supplies, pet supplies, beauty, makeup and most accessories (except scarves, bags, and wallets).
